Send Email does not work
![Gregg [stamfordcarwash]'s Avatar](https://secure.gravatar.com/avatar/1305f506f20189262d148fa95d2d01a1?s=32&d=identicon)
I created a message with all employees checked and a subject heading, no message body. Send Email button does nothing.
I tried it on iPad 2 Safari, iOS 5.
Then on Firefox for windows 7 latest version.
Please advise.
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2 Posted by Gregg [stamfordcarwash] on 17 Jan, 2012 07:49 AM
Firefox version is 9.01 btw
3 Posted by Gregg [stamfordcarwash] on 17 Jan, 2012 11:46 AM
Actually much of the site functions are down. I.e delete shift does not remove from schedule
4 Posted by Manish [goodtaste] on 17 Jan, 2012 01:05 PM
Same problems here, please help!
Support Staff 5 Posted by Chad on 17 Jan, 2012 02:30 PM
Hi Manish and Gregg
We'll look into this right away and let you know what we find out.
Thanks,
Chad
Sent from my iPhone
6 Posted by Manish [goodtaste] on 17 Jan, 2012 02:34 PM
Brilliant, Ta,
Manish
--
Manish Utton-Mishra
Owner/manager
Good Taste Food and Drink
28 Westow Hill
Crystal Palace
London
SE19 1RX
M: 07986 933 828
Tel: 020 8761 7455
W: www.goodtaste-fd.co.uk
E: ***@goodtaste-fd.co.uk
Twitter: @GoodTasteFood
Facebook page
Support Staff 7 Posted by Chad on 17 Jan, 2012 02:57 PM
Gregg / Manish,
Can you provide me with more detail on what you are experiences with the "Send Email" tool? What exactly is happening when you click the button? Our tests here show it to be working, so I want to get more detail if possible.
Gregg, you mentioned that other functions are not working too. Can you elaborate on those? Our tests show they are working, but I do not want to dismiss your observations. Any additional detail would be helpful.
Thanks for your patience in this matter.
-Chad
8 Posted by Manish [goodtaste] on 17 Jan, 2012 03:05 PM
Hi, when I click publish and notify schedules, nothing at all happens...
Although, having just tried it again, it word just fine!
Thanks,
Manish
--
Manish Utton-Mishra
Owner/manager
Good Taste Food and Drink
28 Westow Hill
Crystal Palace
London
SE19 1RX
M: 07986 933 828
Tel: 020 8761 7455
W: www.goodtaste-fd.co.uk
E: ***@goodtaste-fd.co.uk
Twitter: @GoodTasteFood
Facebook page
9 Posted by Gregg [stamfordcarwash] on 17 Jan, 2012 03:15 PM
nothing happens. The button just keeps clicking.
Moreover, today because we were closed, and since the email function was not working, I attempted to delete shifts in the hope of sending notifications. After deleting, I returned to the dashboard and the shifts were still there.
Went back to the schedule and again the shifts were still there.
Support Staff 10 Posted by Chad on 17 Jan, 2012 03:26 PM
Hi Greg,
What you may have been experiencing was a browser caching bug or an invalid session. I've seen FireFox sometimes act flaky like this sometimes.
Try this. Simply reboot your computer. Many times that will clear out any lingering cached data and oddities that may cause issues like this.
After you reboot, log back in and go to the Dashboard and click "Send Mail". Let me know if the "Send Mail" pops up after rebooting.
Thanks,
Chad
11 Posted by Gregg [stamfordcarwash] on 17 Jan, 2012 03:31 PM
Tried it on ipad with safari IOS5. Closed its browser and restarted too. Two browsers with same problem on two separate issues seems strange.
Support Staff 12 Posted by Chad on 17 Jan, 2012 03:41 PM
Hi Gregg,
We do not fully support the iPad or iOS. Many functions may work just fine, but we have not tested and vetted When I Work in the iOS environment at this time.
Please test on a desktop PC or Mac with FireFox, Chrome or Safari and let me know what happens after a reboot.
Thanks,
Chad
Angie closed this discussion on 18 Jan, 2012 03:53 PM.