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Barry [ws]

25 Jan, 2012 11:11 PM via web

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I have employees that are not receiving their shift changes via email or texts occasionally. They get the 'your working in 2 hours', but not when there is a shift change.

1. Support Staff 2 Posted by Chad on 25 Jan, 2012 11:35 PM

   

   Hi Barry,

   Text messages are only sent when a schedule is published for the first time. Any changes to the schedule after it is initially published only include email notifications.

   So if you make a change to a shift and publish changes with notifications checked, only an email notification will be sent. The shift reminders, however, will go out as scheduled even if the shift is changed.

   Hope this answers your questions. Let me know if you were looking for something else. More info about text messaging can be found here too: http://support.wheniwork.com/kb/manager-basics/sending-text-messages

   Thanks,

   Chad

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2. 3 Posted by Barry [ws] on 26 Jan, 2012 12:16 AM

   

   Hey thanks. But the changes are not getting sent I believe.

   Happy Trails,

   Barry Sherman
   Sent from my iPhone

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3. Support Staff 4 Posted by Chad on 26 Jan, 2012 08:42 PM

   

   Barry,

   That is correct. Changes to the schedule only get sent out as email. But, you have to click the options arrow on the publish widget in order to have notifications sent out for schedule changes.

   Thanks,

   Chad

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4. Angie closed this discussion on 27 Jan, 2012 03:22 PM.

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